Terms And Conditions

1. About Zenfors AB

These Terms and Conditions (“Terms”) govern your use of the websites, software, and services provided by Zenfors AB, a company registered in Sweden (“we”, “us”, “our”).

  • Company: Zenfors AB
  • Registered office: Trädgårdstorpsvägen 10 
  • Organisation number: 559174-9444
  • Email: zen@zenfors.se
  • Website: www.zenfors.se

By accessing or using our websites, applications, or services (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree, you must not use the Services.

If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Scope of Services

We provide professional and digital services, including but not limited to:

  • Digital product and SaaS platforms
  • Web development and hosting
  • Consulting, strategy, and technical architecture
  • Branding, marketing and related advisory services
  • AI and automation solutions
  • Ongoing support, monitoring, and troubleshooting

The specific scope, deliverables, and commercial terms for any project or subscription will be described in one or more of the following:

  • Online plan or subscription description
  • Proposal, quote, or offer
  • Order form
  • Statement of Work (“SOW”) or similar agreement

If there is a conflict between these Terms and an SOW or written agreement signed by both parties, the SOW or written agreement prevails.

3. Eligibility and Accounts

To use certain Services, you may need to create an account.

You agree to:

  • Provide accurate, complete, and up-to-date information
  • Keep your login credentials secure
  • Notify us immediately of any unauthorised access or security breach

You are responsible for all activity occurring under your account.

We reserve the right to suspend or terminate accounts that we reasonably suspect are being misused, used fraudulently, or in violation of these Terms.

4. Orders, Term, and Renewals

4.1 Orders and Acceptance

Your order is an offer to purchase Services. We are not obliged to accept any order. A binding agreement arises when we:

  • Confirm the order in writing, or
  • Start delivering the Services

4.2 Subscription Term

For SaaS and subscription Services:

  • The initial term is stated in the order or online plan (e.g., monthly or yearly).
  • Subscriptions automatically renew for successive terms unless cancelled in accordance with the applicable cancellation policy (for example, via your account dashboard or by written notice within the specified notice period).

5. Fees, Payment, and Taxes

5.1 Fees

You agree to pay the fees specified in the applicable order, SOW, or online pricing. Fees may be:

  • Subscription-based (recurring)
  • Project-based (fixed price)
  • Time and materials (hourly/daily rates)

Unless explicitly stated otherwise, all prices are exclusive of VAT and other applicable taxes.

5.2 Invoicing and Payment Terms

We may charge:

  • Automatically via payment provider (e.g. card, online billing platform), or
  • By issuing invoices with payment terms specified in the invoice (e.g. 10/15/30 days net)

Late payments may incur:

  • Statutory interest according to Swedish law, and/or
  • Suspension or limitation of Services until full payment is received

You are responsible for any bank charges, currency conversion costs, or payment processing fees arising from your payment.

5.3 Changes in Pricing

We may adjust prices for future terms. We will notify you in advance and the change will apply from the start of the next subscription term or new engagement.

6. Use of the Services

You must use the Services in a lawful manner and in accordance with these Terms. You must not:

  • Attempt to gain unauthorised access to our systems or other users’ data
  • Interfere with or disrupt the integrity or performance of the Services
  • Reverse engineer, decompile, or disassemble the Services, except where permitted by mandatory law
  • Upload or transmit malicious code, malware, or any harmful content
  • Use the Services to host, transmit, or process unlawful, infringing, or harmful content

We may, acting reasonably, suspend or restrict your access to the Services if we believe your use:

  • Poses a security risk,
  • Violates law or regulation, or
  • Violates these Terms

Where reasonably possible, we will notify you before any suspension and work with you to resolve the issue.

7. Intellectual Property

7.1 Our IP

All rights, title, and interest in and to:

  • Our websites, software, platforms, documentation, templates, and tools
  • Any generic methods, frameworks, and know-how developed or used by us
  • Our trademarks, logos, and branding

remain our exclusive property or that of our licensors.

Except as expressly granted in these Terms or an SOW, no license or right is granted to you.

7.2 Client Content and Materials

You retain all rights to any content, data, or materials you provide to us (“Client Content”). You grant us a non-exclusive, worldwide license to use the Client Content solely for the purpose of delivering the Services.

You represent and warrant that you have all necessary rights and permissions to provide the Client Content and to grant this license.

7.3 Project Deliverables

Unless otherwise agreed in writing:

  • For custom work (e.g. website, design, code), you receive a non-exclusive, non-transferable license to use the Deliverables for your internal business purposes or as specified in the agreement.
  • We may reuse general concepts, non-client-specific components, and anonymised learnings in other projects.

Ownership, transfer of IP, and license scope may be further specified in the SOW or written contract. In case of conflict, the SOW or contract prevails.

8. Data Protection and Privacy

We handle personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

Details on how we collect, use, and protect personal data are set out in our Privacy Policy, which forms part of these Terms. By using the Services, you acknowledge and agree to the Privacy Policy.

Where we process personal data on your behalf as a processor, additional data processing terms may apply (Data Processing Agreement, “DPA”). In case of conflict between these Terms and a signed DPA, the DPA will prevail with respect to data processing.

You are responsible for ensuring you have a lawful basis for any personal data you provide or load into the Services.

9. Third-Party Services and Dependencies

Our Services may integrate with or depend on third-party products or services (such as hosting providers, payment processors, analytics tools, plugins, or APIs).

  • We are not responsible for the availability, security, or performance of third-party services, nor for changes they make.
  • Your use of third-party services may be governed by separate terms and privacy policies.

If a third-party service significantly changes or is discontinued, we may need to modify or remove related features. We will endeavour to minimise disruption.

10. Service Levels, Maintenance, and Changes

10.1 Availability

We aim to provide reliable Services, but we do not guarantee uninterrupted or error-free operation. Planned maintenance, updates, or upgrades may result in temporary unavailability.

Where feasible, we will schedule maintenance during off-peak hours and provide advance notice.

10.2 Support

Support channels and response times may vary by service or plan and will be defined in the applicable SOW, subscription plan, or service description.

10.3 Changes to Services

We may improve, update, or modify the Services to:

  • Enhance security or performance
  • Add, change, or remove features
  • Comply with legal or technical requirements

Where a change has a material negative impact on your use of a paid Service, you may be entitled to terminate the affected Service as set out in Section 15.

11. Warranties and Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.”

We do not warrant that:

  • The Services will meet all of your requirements,
  • The Services will be uninterrupted, secure, or free of errors, or
  • All defects can or will be corrected.

We do not provide legal, tax, or financial advice unless explicitly agreed in writing. Any business, legal or strategic insights are advisory only and you remain responsible for your decisions.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, revenue, savings, data, business, or goodwill.
  • Our total aggregate liability under these Terms, whether in contract, tort (including negligence), or otherwise, shall be limited to the amount you have paid us for the specific Service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by mandatory law, such as liability for death or personal injury caused by negligence, or for intentional misconduct.

13. Indemnity

You agree to indemnify and hold us harmless from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your breach of these Terms, or
  • Your use of the Services in violation of applicable law or third-party rights (including intellectual property or privacy rights)

14. Term and Termination

14.1 Term

These Terms apply from the moment you start using the Services and continue for as long as you use them or have an active subscription or project with us.

14.2 Termination by You

You may terminate:

  • A subscription Service by following the cancellation process specified in your account or contract, subject to any notice period;
  • A project or SOW-based engagement as specified in the relevant agreement (which may include termination fees or payment for work performed to date).

14.3 Termination by Us

We may terminate or suspend your access to the Services:

  • For material breach of these Terms, if not cured within a reasonable period after notice;
  • If required by law or by a competent authority;
  • If you are subject to insolvency, bankruptcy, or similar proceedings.

14.4 Effects of Termination

Upon termination:

  • Your right to access and use the Services ends,
  • You must pay any outstanding amounts due, and
  • We may delete or anonymise your data after a reasonable retention period, subject to legal obligations.

Specific data export or handover assistance can be agreed separately and may be subject to additional fees.

15. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in law, Services, or business operations.

When we make material changes, we will notify you by email, in-product notice, or by posting the updated Terms with a new “Last updated” date.

Continued use of the Services after updated Terms become effective constitutes your acceptance of those changes. If you do not agree, you must stop using the Services.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law rules.

Any dispute, controversy, or claim arising out of or in connection with these Terms or the Services shall primarily be resolved through good-faith negotiations between the parties.

If the dispute cannot be resolved amicably, it shall be finally settled by the competent courts of Sweden, with Stockholm as the first instance, unless mandatory law provides otherwise.

If you are a consumer within the EU/EEA, you may also have the right to use alternative dispute resolution or online dispute resolution mechanisms as provided by EU law.

17. Miscellaneous

  • Entire Agreement: These Terms, together with any SOWs, order forms, and policies referenced herein (such as the Privacy Policy), constitute the entire agreement between you and us regarding the Services.
  • Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be replaced by a valid one that comes closest to the original intent.
  • Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • No Waiver: Our failure to enforce any provision of these Terms shall not be considered a waiver of that provision.